By Claire Doole, Doole Communications
This week the powerful icons of business, finance and a spattering of civil society will not meet in the Swiss ski resort of Davos for the annual World Economic Forum’s flagship meeting. Instead, they will meet virtually for a meeting billed as the Davos Agenda which will focus on rebuilding trust and shape the principles, policies and partnerships needed for 2021.
I am hoping the virtual meeting will also showcase and shape best practice in terms of organising virtual events. Many companies and organisations have made the shift from physical to digital events – recognising that producing a successful event is like producing a TV programme. As I wrote in my September blog, they must be shorter, more varied, more creative, better moderated and rigorously rehearsed.
But since then, it has become even more obvious that organisers are going to have to up their game if they are to counter the increasing challenges of high attrition rates.
Let me share some anecdotal evidence. Organisers are not getting the numbers as “zoom fatigue” sets in and attendees zoom out. In some instances, there are just too many virtual events. One communications director from an international organisation told me they organised 67 webinars last year – sometimes up to three a week– and had to make sure staff took part to ensure strong numbers.
This year, faced with budget cuts, international organisations and NGOs are scrambling for relevance with donors, which means the pandemic of virtual events shows no sign of slowing. However, they systematically risk forgetting the well-known saying in communications that less is more.
In the corporate world there are also challenges. I hear that some C-suite members are reassessing their attendance at virtual events as the opportunities to network and influence are limited. CEOs go to Davos after all mainly for the deals they can do in the corridors or on the ski slopes!
Other executives have told me that their companies are weighing up the benefits of sending staff to trade fairs as they are not getting the leads, despite the networking opportunities offered on some platforms. They complain about the business model of having to pay extra for networking and that these meetings are just not the same as the chance encounter over coffee! Some companies are even reducing or pulling out from sponsoring virtual events this year due to disappointing attendance figures.
What will change in 2021
Despite the challenges of virtual events, everyone agrees however that they are here to stay. They still offer the 4 C’s of convenience, cost, convening power (greater diversity and reach of speakers and attendees) and climate change impact.
However, given the limitations of the virtual world, the next race is on to replicate as closely as possible the experience of attending a physical conference.
In 2021 we will see two major changes –a move to larger scale hybrid events and the creation of platforms designed to augment reality and provide an enhanced nearly physically presenter user experience for those who’ can’t be on site.
Hybrid events are likely to become the new normal
The reasons are obvious – hybrid events are more dynamic as they bring in the dimension of human contact, making discussing more interesting and emotional. Believe me, it is much easier to moderate a discussion when you can gauge body language and interject to drive the conversation forward. It also has the great advantage that even if speakers lose connectivity, you can keep the discussion flowing as you can turn to those with you in the studio!
Already, we are seeing on TV, presenters and guests appear in the studio as well as on screen, and some programmes and sports events now have a socially distanced live audience.
Next generation of platforms
Platforms are working hard to reduce any perceived inequality between those who are physically present and those joining virtually. Platforms like Lunchpool and Vsummits are for example developing networking features, allowing attendees to move from virtual table to virtual table and talk in small groups or one-on-one.
The challenge of hybrid events and using such platforms is cost, which might be prohibitive for those without deep pockets. The company that comes up with an inexpensive model for hybrid events that brings in new technologies from the gaming world and AI will be highly sought after – making such platforms as Zoom pro, MS Teams and Webex relics similar to the first iphone.
Virtual still has a place
Some organisations though will still opt for a fully virtual event for reasons of inclusivity, preferring the level playing field of speakers and audience all coming together virtually.
This week the Davos Agenda meeting should show us what is possible to achieve in the virtual world. I am looking forward though to finding out more about the hybrid event that the World Economic Forum is organising in Singapore in May as this could serve as a model for large scale hybrid events – the next step in our return to the new normal!
Claire moderates virtual events and can help you organise an event that holds your audience's attention.
Author's bio
Claire Doole is a former BBC correspondent and international spokeswoman who is passionate about helping people communicate with confidence. Since 2006, she has successfully trained hundreds of professionals in the art of presenting and public speaking, talking to the media, managing communications in a crisis, and writing for the web. In addition, she has coached C-level executives and public figures to give powerful TEDx and TED style talks in Europe and the Middle East. A Swiss and UK national, Claire trains and coaches in French and English.
Claire is also a highly experienced moderator having facilitated panel discussions with government ministers, NGO activists, humanitarians and human rights specialists at major events.
